We are pleased to announce that Barrhead Travel, the travel agency group, are now a member of The 5% Club. The Barrhead Travel Group has grown from a single high street shop to a travel giant with 850 employees across 56 UK outlets, including travel agency stores, Business Travel offices and contact centres.
As a socially-responsible organisation, Barrhead Travel are committed to giving something back to the communities in which they operate, with opportunities for young people being at the forefront of their company ethics.
Barrhead Travel run a Modern Apprenticeship (MA) series, whereby they share success stories of young people who are working towards an apprenticeship at Barrhead Travel.
As part of these series, Nicole Mundie, who works at the Barrhead Aberdeen branch shared her story.
“I’ve always wanted to work in travel so the Modern Apprenticeship has been a perfect way for me to start my career. I’d just finished my last year at school when I heard Barrhead Travel were looking for apprentices. I called Lauren, the manager of the Aberdeen store, who was so helpful and explained how it worked to me. She also told me a bit more about Barrhead Travel as a company and I just knew the apprenticeship would be an ideal opportunity for me.
Since I’ve started, my colleagues have been such a pleasure to work with and we’ve become a really close team. I look forward to coming to work everyday as it’s so different, and my colleagues have helped me each and every step of the way.
I love my job because it’s never boring! There’s always something new to learn and I get to meet new people everyday and build relationships. I also get the satisfaction of helping people book their dream holiday, which is a great feeling.
I would recommend an MA at Barrhead Travel to anyone who has been thinking about making their first steps in the travel industry. You’ll get important hands on experience as well as enjoying some great perks of the job. If you do start an apprenticeship, my advice would be to work hard as it definitely pays off.”
We also heard from Emma Cameron, who has been at the Barrhead Travel Cumbernauld branch for 4 years after starting straight after school.
“My cousin’s friend worked for Barrhead Travel and recommended me to apply to work here. After a short interview, I was offered a job. After 2 months, I was confident enough to start dealing with clients and made my target the following month. I was mentored by the shop’s Team Leader, who was pleased with my proactivity in seeking out training opportunities and completing online training during lunch hours and at home.
I’m always on the lookout for further training and have attended many sessions at our Oswald Street superstore, including Sandals, Royal Caribbean and Disney. I try to remain proactive by promoting the store in the community and via social media. In 2013, I exceeded my sales target by a 229% which I’m really pleased with.”
In her Modern Apprentice days, Emma won the Apprentice of the Month award several times, and quickly completed her NVQ in Travel & Tourism Services, becoming a fully-fledged travel agent. She’s now a mentor for new Modern Apprentices in the branch.
Emma’s manager Eileen said, “Emma really is an ambassador for the company. When any new targets or procedures are rolled out, she’s the first to get behind them. She takes on any task with enthusiasm and sees it through to the end. She has tons of repeat clients and at times it seems like we are working for Emma Travel – customers will wait hours to see her as they know her service is second to none. Often customers are waiting at the door with gifts for her to thank her for looking after them.”
This is just the first step on Emma’s Barrhead Travel journey – she plans to become a team leader as soon as she can, and has her eyes on a Branch Manager’s job within the next few years. After that, the sky’s the limit!
For more information about the Barrhead Travel Group and the opportunities they offer, please visit www.barrheadtravel.co.uk
To find out more information about The 5% Club and how to become a member, please visit www.5percentclub.org.uk or get in touch by emailing firstname.lastname@example.org. Don’t forget to follow us on Twitter, Facebook and LinkedIn as well!