Serco joins The 5% Club


A few weeks ago, The 5% Club welcomed international service company Serco to the campaign. The company’s existing efforts to invest in the next generation are greatly welcomed amongst all The 5% Club members.

In January, 26 Serco employees completed apprenticeships delivered by Serco Vocational Services. Each employee gained vocational qualifications in various subjects ranging from Business Administration to Customer Service.

One of the achievers is Saffron Newell-Price. After gaining A-Levels and leaving college in 2013, Saffron started an internship at Serco’s Airbus contract alongside working for an events company. Saffron applied for a business administration apprenticeship vacancy with Serco Vocational Services in December 2013 where she had the opportunity to work in a variety of teams including the Data team and Quality team. Towards the end of Saffron’s apprenticeship, she began supporting the Sales and Marketing team and took on additional responsibilities by overseeing the recruitment function for apprenticeships. After completing her Level 2 Business Administration apprenticeship in January, Saffron secured ongoing employment with Serco Vocational Services and has just started her Level 3 in Business Administration.

Saffron said: “I had no idea what type of career path I wanted to take before working with Serco Vocational Services. I have developed new skills, my confidence and have identified that I enjoy working within the recruitment sector. I am really excited that my contract has been extended and that I can continue to achieve a qualification within the workplace.”


Beth Graham joined Serco Road Transport Regulatory Safety department in December 2013 and achieved her NVQ Level 3 in Business Administration in just over 12 months.  Beth had started her Level 2 in Business Administration, early on in her journey it was identified by Peter Bond, Head of Road Transport that Beth could and should strive for her Level 3 in Business Administration instead.

Peter is a strong advocate of vocational training as he believes it provides young people with a wonderful opportunity onto the career ladder.  Peter said “it has been a pleasure to witness Beth grow in confidence and stature.  She is an outstanding young woman.  Through some challenging work conditions she has always continued to deliver high quality work and moreover, I have personally received many great plaudits on her work and how she supports the contracts in their operational output”.

Prior to joining Serco Beth had gained some work experience within the hospitality sector and had also started studying Law at Northumbria University, however, due to personal circumstances, she decided this wasn’t the route for her.  A member of Beth’s family recommended Serco as an employer having worked for Serco for a number of years, Beth logged onto the website and decided to apply for an Apprenticeship hoping to learn new skills in a new sector.

On joining the Serco Road Transport Regulatory Safety contract Beth has benefited from gaining practical work experience, improved her administrative skills, learnt to prioritise and manage multiple projects and become a key team player, Beth said “achieving my Apprenticeship ahead of target is obviously a massive achievement, however another achievement has been stepping into the role of the Senior Road Transport and Dangerous Goods Administrator whilst they have been on a period of leave.  Working for Serco has already provided me with many opportunities to expand my skills set and my experience.  My Apprenticeship with Serco and the support from my managers and wider team has allowed me to start on a career path I did not know was available or think that I would love it so much”.

Lawrence Emerson, Director of Safety, Ethics and Governance said “Recruiting Apprentices into our business has so many benefits it clearly makes the Manager, wider team, Beth and also her family, proud to belong to, and be a part of a team supporting Apprentices.  Beth was recruited as an Apprentice in the Road Transport Regulatory
Safety team when we were looking at options to support the team which had been operating for some time well beyond its capacity. So not only is this a good news story from a human angle, it makes great business sense too.”

Me and RupertTo find out more about recruiting apprentices with Serco or applying for an apprenticeship yourself, please contact a member of the Serco team on or visit the Serco careers page

To find out more information about The 5% Club and how to become a member, please visit or get in touch by

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